When you have a hotel with 1,548 rooms – you need a big spa, with all the treatments, services and facilities that every guest would expect and desire. The scale and scope excited us and challenged us to create an effective and efficient spa and wellness operation, while still maintaining a sense of privacy and relaxation for the guests.
We not only had to create an authentic spa experience, but a space where guests can relax and enjoy, yet feel as though they were the only guest there. We worked exceptionally hard to get the guest flow and journey seamless. This was coupled with extensive training of the large spa team, so that the guest spa journey became intuitive and supportive every step of the way.
Widely considered to be Dubai's premier wellness, spa and fitness center, Atlantis, The Palm is large in scale, yet seamless in its efficiency.