To bring an iconic spa brand back to life … and beyond!
Services
- Mystery shopper visits (all properties)
- Concept development
- Ongoing management and support
Features
Collaborators
- Six Senses Hotels, Resorts & Spas
The
Opportunity
Six Senses was under new management and wanted to get an independent review of all its global spa operations – what was working, what was not and what could be done to get it back to the top of the spa tree globally.
Our
Approach
We took our proven quality management system and sent our team out around the world for mystery shopper visits to all the Six Senses locations. We used our expertise to review each spa thoroughly, document and then present our findings back to Six Senses, complete with our recommendations on moving forward.
The
Result
Six Senses was so impressed, they co-hired two key members of our team to take all the recommendations forward! This team worked with Six Senses to completely rejuvenate not only the spa brand, but also Six Senses and turn it into the global powerhouse it is today.
